Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.

1. Delivery Areas

We currently deliver orders across Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Processing Time

Orders are generally processed within 1–2 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-demand periods, processing may take longer than usual.

3. Delivery Time

Estimated delivery time within Pakistan is:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

  • Remote Areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to courier issues, weather, public holidays, unforeseen circumstances, or incorrect customer information.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

We may occasionally offer free shipping promotions or discounted delivery charges.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations in Pakistan.

For COD orders, the full order amount must be paid to the courier representative at the time of delivery.

We may contact you by phone or WhatsApp to confirm your order before shipping.

6. Order Tracking

Once your order has been shipped, we may provide a tracking number through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the status of your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete address

  • City

  • Postal code, if applicable

  • Active phone number

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides incorrect information, or refuses to receive the order, additional delivery charges may apply for a second delivery attempt.

For repeated failed deliveries or refused COD orders, we reserve the right to restrict future COD orders.

9. Damaged Packages

Please inspect your package when you receive it.

If your order arrives visibly damaged, please contact us as soon as possible and provide photographs or videos of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.

10. Delayed or Lost Shipments

While we work with reliable courier services, delivery delays can sometimes occur.

If your order appears to be significantly delayed or lost, please contact our customer support. We will coordinate with the courier service to investigate the shipment.

11. Delivery Restrictions

Some products or locations may have delivery restrictions due to courier limitations or other circumstances.

If we are unable to deliver an order to your location, we will contact you and discuss the available options.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: [Your Store Name]
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]

We appreciate your business and thank you for shopping with us.