Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange according to the policy below.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return, the product must be:

• Unused and in its original condition

• Unwashed and unworn, where applicable

• In the original packaging

• Complete with all tags, accessories, manuals, and other included items

• Accompanied by proof of purchase or order details

2. Non-Returnable Items

The following products cannot be returned or exchanged:

• Products purchased on final sale or clearance

• Used, washed, worn, or damaged products

• Products without original packaging or tags

• Personalized or customized products

• Products that are not in resalable condition

• Items specifically marked as non-returnable on the product page

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos or videos of the product

• Photos of the packaging, if applicable

After reviewing the issue, we may offer a replacement, exchange, or refund as appropriate.

4. How to Request a Return

To request a return, contact our customer support with:

• Order number

• Product name

• Reason for return

• Photos/videos, if required

Our team will review your request and provide return instructions if it is approved.

Please do not send products back without receiving return instructions from us.

5. Return Shipping Charges

For a return due to a change of mind, incorrect size, or any reason unrelated to a defective or incorrect product, the customer is responsible for the return shipping charges.

If the product received is damaged, defective, or incorrect, we will review the case and may cover the applicable return shipping cost.

6. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable original payment method or another method agreed upon with the customer.

Please allow 5–7 business days for the refund to be processed after the return has been approved. The time required for the amount to appear in your account may also depend on your bank or payment provider.

7. Exchanges

We may offer exchanges for eligible products, subject to availability.

If the requested replacement is unavailable, we may offer another product of equal value, store credit, or a refund, depending on the circumstances.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow our return procedure.

9. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be processed through an available refund method agreed upon with the customer.

Additional information may be requested to process the refund securely.

10. Important Notice

We reserve the right to refuse a return if the product does not meet the eligibility requirements stated in this policy.

Our return policy may be updated from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: 
Phone/WhatsApp:
Business Name: 

We are always happy to help.